Using the App
Orders
Overview of the orders page
Your central hub for tracking and managing orders
Putting orders on hold
Managing On-Hold Orders
Action required orders
Resolve issues in Action Required orders for smooth fulfillment
Creating and fulfilling orders
Create orders on demand with inventory or custom product info
Tracking orders
Easily track shipped orders and access live courier updates
Cancelling orders
Duplicate orders quickly for easy adjustments
Bulk updating orders items
Update multiple orders simultaneously using embedded sheets
Importing orders
How to manually import orders in bulk
Manual Handling (B2B) Orders
Get custom quotes for your Manual Handling/B2B orders
Using the Rates Estimator
Estimate shipping rates before creating an order
Using the Get Rates feature
Compare shipping rates and fulfill orders
Order Exports
Guide to all export types
Viewing and exporting shipping documents
Export an orders shipping docs
Requesting and managing Work Orders
How to easily create, manage, and track your Work Orders
Returns
Getting started with returns
Set up and manage your returns
Enabling returns for your customers and configuring settings
Set up returns and manage return periods
Marking products as returnable or non-returnable
Setting return eligibility for products
Handling returned to sender orders
Managing courier-initiated returns with automated order updates
Inbounding returns and understanding condition states
How your returns are processed and added back to stock
ASNs
Overview of the ASNs Page
A centralized view of all inbound shipments
Copying ASNs
Duplicating ASNs
Bulk updating ASN items
Update multiple ASNs simultaneously using embedded sheets
Manifests
What are Manifests?
Learn how manifests work and how they fit into your order management process
Committing and dispatching manifests
Prepare and dispatch manifests to ensure your shipments are ready for courier pickup
Viewing and exporting manifest reports
Access and export detailed manifest reports to track shipments and share data with couriers
Products
Overview of the Products Page
Learn how the Products Page helps you manage your product information
Adding & Validating Products
Add products manually or via your integration
Creating & Updating Bundles
How to create bundles in the B360 app
Bulk updating products
Quickly update product details in bulk
Archiving and unarchiving products
Manage outdated or inactive products by archiving them, and easily bring them back when needed
Using the Safety Stock feature
Avoid overselling by setting safety stock levels for your products
Verified Products in your Product Catalog
Verify your product and packaging weight and dims
Understanding Out of Stock and Backorder support
Learn how to manage stock shortages and support backorders effectively
Inventory
Overview of the Inventory Page
Learn how the Inventory Page helps you track and manage stock levels across your warehouses
Viewing stock adjustments
View stock adjustments and export data for analysis
Generating inventory reports
Export detailed reports to analyze stock levels across warehouses
Viewing inventory history
Track stock changes in real time
Analytics
Understanding Your Analytics Dashboards
Everything you need to know about your Analytics Dashboards
Ticketing Analytics
Understand the volume, response time, and resolution of your support tickets
Shipping Analytics
View order fulfillment efficiency, delivery performance, and courier effectiveness
Finance Analytics
Monitor order costs, shipping expenses, and revenue trends.
3PL Analytics
Evaluate warehouse efficiency, order fulfillment, and SLA compliance
Tracking Analytics
Track your ASNs sent with Borderless360 in realtime