Overview
Your analytics dashboards provide key insights into your operations, covering customer support performance, shipping efficiency, financial metrics, and warehouse fulfillment.
Analytics Sections:
- Ticketing Analytics – Track customer support performance.
- Shipping Analytics – Analyze delivery speeds and logistics.
- Finance Analytics – Monitor costs and financial trends.
- 3PL Analytics – Evaluate warehouse efficiency.
- Tracking Analytics – Track your ASNs sent with Borderless360 in realtime
Each section of the analytics page includes various charts and graphs, helping you make data-driven decisions. You can filter, interact with, and export data from all graphs.
Key Features:
- Filter Options – Apply filters by date, warehouse, courier service, B2B orders.
- Interactive Graph Zooming: Drag your cursor over any graph to zoom in on specific data points. Double-click anywhere on the graph to zoom out again.
- Key Focus: Click on any key in the legend to isolate specific data series. Click again to bring back the full picture.
- Export Data – Click the download icon to save reports in CSV, Excel, or other formats.
- Last Sync Time: Analytics data syncs at regular intervals. View the last sync time of each graph by hovering over the clock icon
- Interactive Graphs – Click on data points or bars for detailed order, ticket, or shipment lists.
- Old Analytics – You can still access your previous dashboard by clicking the link Old Analytics in the top right of the page.