Our returns solution makes it simple for you to manage returns. With Borderless360, customers can generate a return label directly from your branded tracking page, use a local mail provider to send back their items, and have returned products added back to inventory for future orders.
What is a Return?
A return occurs when an order is sent back to the warehouse. Returns can be initiated by:
- You or your team by clicking Return on the order detail page.
- Your customer, by selecting Start a Return on your branded tracking page.
- The courier, in cases where an order is marked as Returned to Sender.
Tip: You can quickly identify return orders by their Order ID, which always begins with GVR.
How does setting up returns work?
You'll need to set some time aside (30 mins - an hour) to speak to your account manager about courier options for returns, as well as your requirements. You'll then add your own branding to the tracking page and create your own domain for the page such as "https://track.yourcompanyname.com".
Then, you'll be able to create personalised email notifications that can be sent to your customers with shipping labels, etc. These emails can be branded with personalised templates and sent via your own email address.
How much will a return cost?
Returns are region and weight specific. Once returns have been set up, pricing for them will be visible within your rate card.
How much will returning an order cost my customer?
Returning an order doesn't cost your customer a thing. All they have to do is attach the shipping label and post the order via the local mail provider you've specified.
How the returns feature works
Once enabled, the returns feature allows your customers to initiate a return directly from your branded tracking page. Here’s how it works:
- Contact the Commercials Team to enable the returns feature and receive pricing information.
- Once activated, a Return Order button will appear on your branded tracking page.
- Customize the page with your logo and brand colors to provide a consistent experience for your customers.
Our platform allows you to create returns in different ways
- For you to create for your customers by clicking Return on the order page
- Allow your customers to create a Return themselves from the tracking page
Understanding the Returns Page
The Returns Page provides a centralized dashboard for managing all return orders. To access the page:
- Log in to your Borderless360 account.
- From the sidebar, click on Returns.
Once there, you’ll find a comprehensive view of all return orders, their statuses, and related details.
The Returns Page Dashboard provides an at-a-glance summary of your return orders. Key fields include:
Field | Description |
Order ID | Unique Borderless360 reference number for the return (starts with GVR). |
Date | Date the return was created. |
Date of Arrival | Date the return was received at a Borderless360 3PL. |
Reference Number | Your unique reference number imported from your shopping channel. |
Sender | The customer returning the product. |
Order Status | Indicates if the return has been shipped. |
Shipping Status | The tracking status of the return. |
Return State | The condition of the items in the return (e.g., New, Damaged). |
Use these fields to track and manage returns efficiently.