When setting up an integration, such as Shopify, all your products are automatically added to Borderless360. However, adding products to Borderless360 can also be done manually for quick entries or by using bulk imports via an embedded Google Sheet.
For Shopify users, the Fetch Products feature enables seamless syncing of product data directly from your store.
Pro Tip: Use Fetch Products to reduce manual effort and keep your product information consistent. More information here: Shopify Integration
Adding Products Manually
- Go to the Products page from the sidebar.
- Click Add Product.
- Fill out all required fields in Product Details and Shipping Details, and upload a product image.
- Use the Safety Stock field in the inventory section to set a low-stock alert threshold.
- Click Save to add the product.
Tip: Make sure to complete all required fields to move the product from Draft to Valid status.
Importing Products via Google Sheets
- From the Products page, click Import.
- Use the embedded template or click Edit File for advanced editing in Google Sheets.
- Click Validate to ensure all data is correct.
- Once all products are valid, click Approve to complete the import.
Fetch products via Shopify Integration
Manual Product Update: A “Fetch Products” button lets you manually update products and their customs values at anytime.
Inventory Sync for Shopify
The inventory sync button in the Shopify integration settings allows you to trigger a sync manually, making it especially useful for resolving one-off sync issues and updating inventory.
👉 Learn more about Inventory Sync: Shopify Integration
Exporting Products
Exporting your product data is useful for analysis, reporting, and maintaining records. The Products Page allows you to easily export specific products, all visible products, or your entire product list in .csv format.
- From the Products page, select the product(s) you want to export using the radio buttons.
- Click Export Products.
- Choose the export range:
- Selected Products
- Current Page
- All Products
- Click Export to download a .csv file to your computer.
Validate your Products
Before you can begin fulfilling orders with Borderless360, we need to make sure your products are fully set up in our system. After your products have been synced to us from Here's how to complete your product master quickly and easily — all directly inside the app.
✅ Step 1: Go to Your Product Drafts
- Log in to the Borderless360 app
- Navigate to the Products tab
- Click on the “Draft” section — this is where we list any products that are missing key details
If you have more SKUs than visible on the first page, expand the view with the dropdown at the bottom right of the table.
✏️ Step 2: Update Product Details
- Click the “Select All” radial button
- Then click “Update Products”
- This will open a Google Sheet inside the app for bulk editing
Complete or review the following fields:
Field | What to Enter |
Length / Width / Height | Dimensions of the product (in cm) |
Barcode | Leave blank if not applicable |
Country of Manufacture | e.g. China, Germany, UK |
HS Code | The customs tariff code for this item |
Customs Description | A simple explanation of the product (e.g. “Leather backpack”) |
Local Customs Description | You can copy this from the main description |
Tax Code | Optional — leave blank unless otherwise instructed |
💾 Step 3: Validate
Scroll to the bottom and click “Update”
Once updated:
- Products will automatically validate
- Once validated, products will change from Draft to Valid status. Note that orders containing Draft products cannot be fulfilled.
🚀 You’re Ready for the Next Step!
Once all your products are validated, we’ll be able to:
- Create ASNs for inbound stock
- Begin fulfillment
If you have questions, feel free to message your onboarding manager or log a ticket through the app.
Product tags
Tags are a powerful way to categorize products and optimize shipping. By tagging products as Small or Large, you are able to leverage multiple couriers to fulfill orders more intelligently, potentially reducing costs.
Smaller products can be consolidated and dispatched through a courier offering favorable rates for smaller dimensions. Meanwhile, large products can be sent using your chosen heavy weight courier.
Adding a product tag
- Select the product you want to tag on the Products page.
- In the pop up, click the Tag icon under the product name
- From the dropdown, select or create a new tag.
- Click Save.
Bulk updating product tags
- Select the product(s) you want to tag on the Products page.
- Click Update Products and open the embedded Google Sheet.
- Add or update the tags in the sheet, then click Update to apply changes.