When an order is returned to the sender by a courier, the system simplifies the process by automatically creating a new return order and updating relevant details. This ensures accurate tracking, inventory management, and seamless record-keeping.
Here's how it works:
- A new return order is automatically created, assigned a unique GVR number, and marked as shipped.
- The return order is linked to the outbound order.
- Shipping and return addresses are switched automatically.
- Most order details are copied over, ensuring tracking events and inventory data remain accurate.
In your inventory, you’ll see one item marked as shipped and another as return pending, keeping your order history intact.