We support tracking of batch numbers (also called serial numbers) and expiry dates throughout your order lifecycle. This article explains how the feature works, what’s required, and where you’ll see the data.
What This Feature Enables
- See which batch and expiry was shipped for each product on the Orders Page
- Export batch and expiry from your Order Lines Report and Packages Report
- Enhance traceability for regulated or sensitive inventory (e.g. supplements, skincare, electronics)
Where You’ll See Batch & Expiry Data
Order Details Page: You can view the batch and expiry information associated with a shipped order directly from the Orders Page
- Go to Orders.
- Open a shipped order.
- Scroll to the Serial Numbers section on the right of the page.
The table displays:
- Product: The product name and SKU
- Serial number: The batch or serial number allocated to the product
- Expiry date: The expiry date associated with that batch
Where an order contains multiple tracked products, each product will appear as a separate row.
Batch and expiry information will only appear where enabled and the relevant information was recorded during fulfilment.
Order Lines Report: Batch number (serial) and expiry date per item
To access this report:
- Go to Orders
- Select the orders you’d like to export
- Click Export
- Choose: Order Lines Report
For more information visit: Order Exports
How to Enable
To enable batch and expiry tracking:
- Contact support@borderless360.com or your CS Manager
- We’ll verify your requirements and which warehouses you’d like to track
- Once confirmed, we’ll enable the feature for your account
Data will begin appearing in exports and API responses once activated.
Use Cases
- Product Recalls: Identify which customers received affected batches
- Expiry Management: Track FIFO/LIFO stock performance and prevent expired items shipping
- Compliance Reporting: Export batch/expiry data for internal reporting
If you have any questions about setup or use, we’re here to help!