Borderless360 makes it easy to manage returns with a seamless, customizable experience for you and your customers. Follow this guide to enable the returns feature, configure return periods, and personalize the returns process.
Return period: The number of days a customer has to return their order
Enabling returns
To get started with returns, you first need to enable the feature in your settings.
- Log in to your Borderless360 account.
- Navigate to Settings in the sidebar.
- Click the Tracking Page tab at the top of the screen.
- Under Allow your customers to return orders, check the box to enable returns.
- Save your changes.
Once enabled, a "Return Order" button will appear on your branded tracking page, allowing your customers to initiate returns.
Personalizing the Returns Button
Make the returns process feel on-brand by customizing the button text your customers see when initiating a return.
- In the Tracking Page settings, find the Your personalized returns button text field.
- Enter your preferred text (e.g., "Start a Return" or "Return My Order"). If left blank, the default text will be "Return Order."
- Save your changes.
Setting a Return Period
You can define how many days your customers have to request a return. Setting a return period ensures your customers know their return window.
Steps to Set a Return Period:
- In the Tracking Page settings, locate the Return Period field.
- Enter the number of days customers have to return their orders (e.g., "30" for a 30-day return window).
- If you leave this field blank, customers will have unlimited time to request a return.
- Save your changes.
Tip: Consider setting a return period that aligns with your business policies and customer expectations.
With the returns feature enabled and settings configured, your customers can easily initiate returns, creating a smooth experience for both parties.