The Orders Page in Borderless360 provides a comprehensive overview of all active and historical orders in your account. This page is your central hub for tracking and managing order statuses, viewing key details, and performing bulk actions.
Key Features and Sections:
- Order Status Tabs: At the top of the page, you’ll see filters for different order statuses, such as:
- Draft
- Out of Stock
- Action Required
- On Hold
- Ready for Fulfillment
- Shipped
- Cancelled
- Archived
Use these filters to view specific order groups, helping you focus on orders that need attention.
- Order List: Each row in the order list provides essential details, including:
- Borderless360 Order ID and Date
- Your Store's Reference Number
- Receiver (customer’s name)
- Route (source and destination countries)
- Order Status (e.g., Action Required, Ready for Fulfillment, Shipped)
- Shipping Status and Manifest details
- Tracking Number and Courier
- Tags for quick identification, such as tech issues or special handling
- Actions and Bulk Actions:
- Use the checkboxes on the left to select multiple orders.
- Bulk Actions include options to put orders on hold, fulfill, manifest, cancel, and more.
- The Export and Import buttons at the top allow you to handle large volumes of orders by downloading or uploading order data.
- Order Search and Filter: Use the Search bar and Filters to quickly locate specific orders.
The Orders Page provides a clear, high-level view of your order processing workflow, helping you manage orders efficiently.
Order Details
When clicking on an order you'll enter the Order Details Page. It offers an in-depth view of each individual order, allowing you to review and edit all relevant information related to that order.
Key Sections
Order Header and Receiver Details:
- Displays the Order ID, current Order Status, and options like Edit, Auto Fulfill, and Copy.
- The Actions menu provides additional options to cancel, hold, or take other specific actions on the order.
- Shows the recipient’s name, address, email, and phone number, ensuring you have the correct delivery information.
Source Address:
- Displays the origin or source location for the order, providing clarity on where the order is being shipped from.
Order Details:
- Lists the items in the order, including product title, SKU, quantity, and total price.
- This section helps verify the items being shipped, quantities, and pricing information.
Courier Information:
- Displays the Tracking Number, and Courier Service.
- This information ensures you’re using the correct courier and provides tracking details for customer reference.
Order History:
- Shows a history of all actions taken on the order, including status changes and any comments added by team members.
Timeline:
- The Timeline provides a detailed, step-by-step tracking history of each order, allowing you to monitor its progress from dispatch to delivery.
Billing Summary
- The Billing Summary section provides a detailed breakdown of charges related to each order, helping you understand the costs associated with fulfillment and shipping.
Understanding Statuses
When an order is placed in your online store, it is automatically synced with Borderless360, where it enters the order processing flow.
The Orders page gives you access to your live sales information, including:
- Reference numbers
- Receivers
- Order statuses
- Tracking statuses
- Tracking numbers
- Couriers
- Shipping documents
New orders enter the system, and depending on their state will be assigned one of the following statuses:
If essential information is missing, the order will enter Draft status. Orders in Draft are incomplete and need additional details before they can proceed. In this status you’ll have options to Fulfill, Cancel, or Copy the order.
Orders can be manually placed On Hold if you need to delay fulfillment for any reason (e.g., awaiting additional customer information). Orders with same-day couriers cannot be put on hold. The Manifest action is available when you’re ready to fulfil On Hold orders.
Orders using same day couriers cannot be put on hold.
If there are issues with the information provided (such as exceeding weight limits or an error from the courier’s API), the order will show an Action Required status. Orders in this state cannot be fulfilled until corrected. You can review and edit the order’s details, and when the required information is updated, the order can proceed to fulfillment.
If all necessary details are complete, the order will enter Ready for Fulfillment status. At this stage, shipping documentation is generated, and the order is prepared for dispatch.
You are still able to cancel an order or put it on hold.
This status indicates that the order is actively being prepared by the 3PL (third-party logistics provider) for shipment.
Once an order reaches this stage, it can no longer be canceled or put on hold.
When the order is shipped, it receives a Shipped status, and tracking information is automatically sent to the customer.
Orders that are canceled are assigned a Cancelled status. No further action is needed, though you can still copy the order details if needed. Same-day courier orders may not be automatically canceled but can be requested via in-app ticketing.
When orders are completed or inactive, Borderless360 may archive them. Archived orders remain accessible on the Archived tab of the Orders page, ensuring you can always review order details, even if they’re no longer active.