Welcome to our November 2025 Release Notes, where we highlight the latest updates designed to enhance your experience and streamline your workflows.
Meet Your Borderless360 AI Agent (beta)
We're excited to announce the release of the Borderless360 AI Agent (beta), your intelligent assistant designed to help you work smarter, faster, and more efficiently.
What It Can Do
Faster answers
Receive clear and verified responses with supporting sources, so you spend less time searching through documents or data.
Operational clarity
Get plain English explanations for complex policies, procedures, and dashboards, along with practical next steps you can take straight away.
Streamlined workflows
Use guided workflows that bring the right information and actions together in one place, making tasks quicker and easier to complete.
The AI Agent supports conversational help across policies, procedures, product and order lookups, analytics insights, shipping rule summaries, and more.
Virtual/Item Bundle Updates
What’s New
You now have two ways to set up bundles in Borderless360. Until now, all bundles unpacked into their individual items when added to an order, and the bundle SKU appeared only as a reference. With the introduction of Item Bundles, you can choose whether a bundle should behave as a virtual product or as a real packaged item that is sold and shipped together.
Key Benefits
Greater flexibility
Choose how each bundle appears in orders and in your warehouse workflow.
More accurate fulfilment
Use Item Bundles when products are physically packed and shipped together to avoid confusion during picking.
Improved product setup
Create cleaner structures for gift sets, multipacks, and promotional bundles while still keeping visibility on the items inside.
Better support for warehouse operations
Match bundle behaviour to how the items are actually handled in your fulfilment process.
How It Works
You now have two bundle types:
Virtual Bundles
This behaves as before. The bundle unpacks into its individual items, and only those items appear for fulfilment. This is useful when the warehouse does not treat the items as one unit.
Item Bundles
The bundle product appears in the order along with the items inside it. This is useful when you sell or ship the bundle as a real packaged product, even if the components come from different places.
Ideal For
- Gift sets and pre-packed products
- Limited edition bundles
- Multipacks sold as a single retail product
- Virtual SKUs that convert into multiple physical items
- Teams wanting clearer warehouse instructions or more transparency in order lines
How to Create a Virtual or Item Bundle
- Go to the Products page
- Under Product Details, select Go to Product
- Choose Mark as single item or Mark as virtual depending on the bundle type you want to use
You can read more about creating bundles on our helpsite here.
