Contacting Us on WhatsApp
You can now reach the Borderless360 client success team directly via WhatsApp. This article covers how it works, when to use it, and what to expect.
Our WhatsApp number
Please reach out to us directly to receive our designated Whatsapp number.
Save this number to your contacts and message it as you would any other WhatsApp contact. No links, no forms — just open WhatsApp and start a conversation.
How it works
Messages go directly to our client success inbox and are handled by the same team that manages your account across all other channels.
We have most of our client contacts saved. If we don't recognise your number, you'll receive an automated message asking for your name and company — just reply and we'll pick it up from there.
WhatsApp is available 24 hrs Monday to Friday. Our team is spread globally, so there will always be someone available to respond.
Response times
We aim to respond to all WhatsApp messages within 1 hour Monday to Friday.
What to use it for
WhatsApp works well for:
- Quick questions and status updates
- Sharing photos, documents or screenshots
- Urgent queries when you're away from your desk
- Following up on an existing conversation
For complex issues or anything that requires a detailed paper trail, email or in-app ticketing may be more suitable.
Other ways to reach us
WhatsApp is one of five ways to contact the team. You can also reach us via:
- Phone — for conversations that need a direct call
- Email — for detailed queries and documentation
- In-app ticketing — to log and track issues inside the B360 portal
- AI Agent — for instant answers to questions about orders, tracking and invoices
All channels connect to the same client success team.
Security & privacy
This is a verified WhatsApp Business account. All messages are end-to-end encrypted. Please don't share passwords, payment details or sensitive credentials over any messaging platform.
Questions about this? Contact us at support@borderless360.com or via any of the channels above.