Frequently asked questions about the Borderless360 stock out process
Termination date | Once you have requested to stock out, you have 30 days to stock out from our warehouses. You may choose a preferred stock out date within this period. |
Outstanding issues which require resolution | Any overdue payment of claims will be processed and sent as soon as they are available.
Outstanding pick/pack credits will be discounted from your final bill. |
Transition | B360 to continue with all services until an agreed specified termination date. |
Access | B360 to allow access to the portal for 14 days post the termination date Please refer to the following document from our help site here.
B360 will provide a master file export with all records as a CSV.
B360 will provide a master export of all ASN’s |
Claims | Any shipment through our network and own courier account will be covered during the timeframe up to the stock out date. |
Return to sender | RTS orders received post-termination are to be collated and sent on a monthly basis for a total period of 6 months. B360 will notify you or reply to questions in relation to this. |
Pre-payments | Any balance of pre-payments are to be refunded in full. Any refunds of payments will be returned. The shipping discount will apply as a percentage of what has been used. |