Welcome to our December 2025 Release Notes, where we highlight the latest updates designed to enhance your experience and streamline your workflows.
What’s New
We have introduced two upgrades to improve the accuracy and usefulness of your AI Agent.
First, the AI Agent now provides Fallback Suggestions whenever it does not have enough information to answer a question confidently. Instead of stopping the conversation, it guides you toward related topics or actions that may help you find what you need.
Second, the AI Agent can now look up order status directly from a tracking number or reference number, giving you faster access to shipment details without navigating through multiple screens.
Key Benefits
More helpful interactions
- Fallback Suggestions prevent dead ends by offering relevant alternatives that keep you moving forward.
Faster order investigations
- Retrieve tracking status, location updates, and delivery details instantly by pasting a tracking or reference number into the chat.
Reduced manual searching
- Avoid switching between dashboards when investigating orders or supporting customers.
Improved internal support workflows
- Teams can resolve queries more quickly with direct, conversational access to order status information.
How It Works
Fallback Suggestions
When the AI Agent does not have enough information to provide a confident answer, it will present a list of related suggestions. These may include similar topics, recommended actions, or areas to explore next.
Order Status by Tracking or Reference Number
Simply type or paste any tracking number or reference number into the AI Agent chat. The agent will return:
- Current shipment status
- Last known location
- Delivery progress
- Any relevant carrier updates
Ideal For
- Support teams needing quick order insights
- Operations teams tracking live shipments
- Users who prefer conversational assistance
- Anyone who wants fewer system clicks and faster answers