You can now integrate Order Desk with your Borderless360 account, allowing you to automatically sync your order and tracking information as well as your inventory. The Order Desk - Borderless360 integration enables connections to over 300 services, including major platforms like Amazon.
Additionally, Order Desk features a powerful Rules Engine that allows you to split orders, add data before orders are sent for fulfillment, filter by country, and much more.
This article will guide you through the process of creating and authorizing the integration from within the Borderless360 app.
Setup the integration in Order Desk
Before connecting Order Desk in Borderless360, you will have to setup the integration on the Order Desk side.
For information on setting up the Borderless360 integration in Order Desk, follow their step-by-step guide here: https://help.orderdesk.com/article/732-borderless360-integration
Setup the integration in Borderless360
First, you will need to set up the integration in Borderless360. In the app:
1. Click Settings, then Integrations
2. You will see a number of different integrations available. Click Order Desk
3. Click Add new Order Desk integration
A form will appear on the screen with a few fields to fill in.
4. Fill in the "Store name" field. You can name the integration anything you like.
5. When creating a Borderless360 Integration in Order Desk, you will find a field called "Webhook URL".
6. Paste the URL into the “Webhook URL” field in Borderless360
7. Click “Save” and then enable the integration using the “Enable/Disable” switch.
8. Open OrderDesk, and paste the Integration ID and API token into the Borderless360 Integration settings to finish the setup.
How to enable the inventory synchronization
1. Enable the synchronization using the corresponding “Inventory sync” checkbox.
2. Add one or multiple locations to a table that appeared and bind 3PLs to them.
Using the Safety Stock Feature
The Safety Stock feature helps prevent overselling by stopping inventory sync when stock falls below a specified level. When a product’s inventory reaches the safety stock threshold, the system will automatically set the available stock to zero.
- Setting Safety Stock Levels: This field is available on the Products Page and can be adjusted for each product or through Bulk Update.
- Low Stock Alerts: Low stock levels will be highlighted in yellow on the Inventory Page.
