Please contact our customer support team to provide you with an API token required for the integration with Gorgias, then follow the below instruction to set it up.
Set up instructions
- In your Gorgias admin, navigate to Settings > Integrations > HTTP Integration
- Click Add HTTP Integration
- Name the integration
Borderless360 - Ticket created
- Ticket updated
- Ticket message created
Activate the following triggers:
Enter the following URL exactly as its written here: https://api.borderless360.com/api/v1/client_api/orders/last_orders/?email={{ticket.customer.email}}
- Update the HTTP Method:
GET
- Update the response content type:
application/json
- Click Add header.
7. Enter “Key” exactly as it's written Authorization and provided API token as on the screenshot below:
Testing the integration
You will now test your integration to confirm data is flowing correctly from Borderless360 into Gorgias. To do that, you will trigger the HTTP integration with a customer that has an existing order request in B360.
Please note, the order information syncs only once the ticket has been created or updated, according to the triggers set up in Gorgias.
Therefore, you need to open an existing ticket or create a new one with an existing customer's email in Borderless360. After editing the ticket the order information should be synced into Gorgias as per the screenshot below.
If you don't see the Borderless360 widget, then click on "Edit widget" in the right top corner, scroll down the page and move the widget across. Finally "Save changes".
Limitations
At this time, the integration does not support actions like cancelling orders or creating returns for an order.