This guide walks you through how to connect your Shopify store to Borderless360 and explains what each setting means—so your orders, inventory, and tracking sync smoothly from day one. Whether you're just getting started or managing multiple stores, everything you need is right here.
Before You Start
Make sure:
- All products in Shopify have unique SKUs and Barcodes
- Product weights, dimensions, and all details are added
🔗 Step 1: Connect Your Shopify Store
🕓 Time: 5–10 minutes
🔐 Required Access: Admin access to your Shopify store
- In the Borderless360 app, go to Settings → Integrations.
- Click Shopify → Add new Shopify integration.
- Enter:
- Integration name (e.g. "Main Store AU")
- Store URL (e.g.
store-name.myshopify.com) - Sync start date (usually today’s date)
- Leave Order Import Delay as
No Delay(see below for other options)
- Click Save, then Authorize.
- Follow the prompts to log in and connect your store.
Once connected, Shopify will display as Enabled in the integrations tab.
⚙️ Integration Settings Explained
Setting | What it does | When to use it | More information |
Sync Start Date | Orders from this date will import into B360 | Use today’s date unless your warehouse hasn’t started fulfilling yet | This is the date you’d like to start syncing orders to Borderless360. It is specific to onboarding. |
Order Import Delay | Delays order sync to allow edits/cancellations | Optional – use if you need more processing time | |
Inventory Sync | Syncs stock levels from B360 to Shopify | Enable after inventory is received and confirmed |
⏱ Scheduled Order Sync & Import Delay
Two ways to manage order timing:
- Import Delay: Hold order sync for 1hr, 2hr, or 1 day to allow changes before fulfillment
- Scheduled Sync: Set exact times for order sync (e.g., every 4 hours or just before warehouse cut-off)
8. 📦 Extra Options & Advanced Settings
- Skip product titles – Exclude specific products (like “Bag” or “Gift Note”) from syncing
- Country filter – Only import orders from specific countries
- Safety stock – Automatically set stock to 0 if below a minimum level
- Partially fulfilled orders – Supported, but bundles cannot be partially fulfilled
- Tracking events – Syncs from B360 back to Shopify, even for custom couriers
- Disable integration – Pauses sync (orders already created will still fulfill)
9. 🧮 Managing Customs Values & Discounts
For bundles, use the Bundle Customs Value option to distribute declared value evenly across items, especially when discounts are applied.
10. 🚀 What Happens Next?
Once connected:
- Products and orders will sync
- If anything is missing (like product weights or HS codes), we’ll help you update them during the next step
- You can begin testing your first shipments!
🛠️ Troubleshooting Tips
- ❗ Duplicate SKUs: Ensure no two products have the same SKU in Shopify.
- 🟡 Stuck Orders: Orders will pause in "Action Required" if the product is missing weight or SKU isn’t synced.
- ⚠️ Bundles: If you use bundles, special sync rules may apply. Let your onboarding manager know.
🔁 Managing Multiple Shopify Stores
You can add multiple Shopify stores to your Borderless360 account.
Tip: Use unique order prefixes for each store to avoid confusion.
📦 Inventory Sync Options
Once inventory sync is enabled, you can choose:
- Default Borderless360 Location – Combines multiple warehouses into one inventory total for Shopify.
- Shopify Location Sync – Maps specific B360 warehouses to Shopify locations.
- Multi-location Sync – Advanced option for Shopify Plus, mapping regional warehouses separately (e.g. US, EU, AU).
👉 More about Inventory sync
Next Steps
Once your store is connected:
- Orders will begin syncing into Borderless360
- We’ll begin testing fulfillment processes with you
- You can monitor and manage everything from the Orders and Products tab in the app
Need assistance? Reach out to your Account Manager or Contact Support: support@borderless360.com