What carrier services do you offer?
We offer a wide range of carrier services, including express, tracked, and economy options across Australia & NZ, the UK, EU, US and Canada, and Rest of World (RoW). For a full list of current services and service levels, please reach out to our team.
Are international surcharges applicable?
Yes, surcharges may apply to international shipments, depending on the carrier and destination country. We'll always notify you of these charges in advance where possible. All surcharges are passed on to you at cost from the carrier and are all transparent on the carrier websites.
Are there surcharges during peak season?
Yes, some carriers apply peak season surcharges during high-volume periods such as November–December. We'll communicate any seasonal pricing changes as early as possible.
What are your carrier pick-up times?
Carrier collections typically take place multiple times daily with selected carriers. Please check with us if you require specific information.
What is your SLA for picking accuracy?
Our picking accuracy SLA is 98%, measured monthly across all orders. We monitor this closely to ensure consistent performance.
What is your SLA for on-time dispatch?
Our on-time dispatch SLA is 98%, which we measure against order creation timestamps and agreed cut-off times.