Based on your invaluable feedback, we've added more information and functionality to our billing and invoices. With our latest update, you'll be able to access a breakdown of both order related and non-order related transactions, be able to export split invoices as well as being able to see a breakdown of charges for storage and packaging. This helps us provide more transparency in our pricing, giving you more oversight over your supply chain.

Non-order related charges

Non-order related charges refer to all charges that do not relate to orders directly. These include charges such as storage, packaging materials, etc, and are now broken down into their various costs when you export an invoice.

You can access non-order related charge invoices by:

  1. In the left hand navigation panel, select Billing. You will see your invoices charged over time.

  2. In the top left, select Export

  3. A pop up will appear showing that you can export as an Order related charges report or a Non-order related charges report. Select Non-order related charges report

Split invoices

As noted above there are two different types of invoices you can export. We have explained non-order related charges above. The other invoice you can download is an order related charges report. The report details shipping, pick pack and other order-related surcharges and is kept separate from the non-order related charges for ease of reconciliation.

Storage and packaging

You’ll now be able to see more detail in storage and packaging invoices. This includes cost, the service provided, unit of measurement and quantity. This helps provide more valuable detail.

You can see the new details in the the example table below:

Invoice date

Company name

Billing transaction


Unit of measurement




200 cartons




Storage weekly




Refulfil change

Refulfiling orders is used when an order that was originally fulfilled, but for various reasons needs to go through the process again (such as when a new label or tracking information needs to be regenerated) and so is fulfilled again. Separating fulfil from refulfil created many technical issues and added complexity when our mission is to keep things simple. Therefore we have consolidated both under the fulfil option.

From now on, we will not separate fulfil from refulfil. If you need to refulfil an order, use the Fulfil option.

The Refulfil option has been consolidated with Fulfil. From now on use Fulfil to refulfil orders.

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