We aim to always have standard SLAs agreed with our clients with particular emphasis on the following touch points.

B2C

Our B2C SLAs are designed to maintain standards related to shipping and fulfillment processes for consumer shipments.

B2B

Our B2B SLAs relate to services, such as response times and dispatch windows, for business-to-business batch fulfillment.

SLA analytics

Detailed SLA analytics is available from the Analytics dashboard under the 3PL Analytics tab.

You are able to access SLA analytics for your chosen timeframe and can filter by warehouse location.

The SLA dashboard provides information on receiving, order fulfillment and dispatch times.

Public holidays and planned closures

SLAs exclude weekends, public holidays and planned closures. The holiday calendar at the top right of your navigation bar details all upcoming closures, providing you with greater visibility over your supply chain.

Did this answer your question?