What is Billing?

On the Billing page, you can view how much you're spending month-by-month. You can then view and download invoices we've sent you along with breakdowns of what shipping activity you're paying for. Here's how:

  1. From the Dashboard, choose Billing from the sidebar.

  2. Hover over the chart data to see your month-by-month spending.

The graph is based on payment date rather than invoice date, so what you see in the app matches up with your spending in your account.

It is also possible to search for particular invoices by setting invoice date or payment date parameters.

Accessing your itemised invoices

  1. To download bulk invoices, filter your invoices to show the ones you would like to download.

  2. Then, click the Export button at the top of the table to download all invoices into a single .csv file.

  3. Alternatively, filter or navigate to a particular invoice.

  4. Then, click the icons to view and download each individual invoice. You can choose to open the payment confirmation as a .pdf, or download the itemised invoice as a .csv file.

The spreadsheet will detail each transaction and transaction type, whether it be storage, shipping, or VAS.

Please note, all surcharges (including fuel) are charged out at cost. For full transparency, you can find all surcharges listed on the couriers website.

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Billing payment terms

If you would like to read more about our payment terms, visit our help site article on Payment methods we accept, or head over to our Terms of Service here.

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