You can add contacts to Borderless 360 one-by-one, or you can import contacts in bulk.

Adding contacts one-by-one

  1. From the dashboard, choose Settings from the sidebar.

  2. Choose Contacts from the header bar. You’ll see a list of existing contacts.

  3. Click Add Contact.

  4. Complete all the necessary fields, and select whether the contact is a sender or a receiver.

  5. Click Save.

Adding return addresses

These are the addresses where you want items to go when customers return them.

  1. From the dashboard, choose Settings from the sidebar.

  2. Choose Contacts from the header bar.

  3. Click Add contact.

  4. Complete all the necessary fields, and select Return.

  5. Click Save.

Importing contacts in bulk

  1. From the dashboard, choose Settings from the sidebar.

  2. Choose Contacts from the header bar.

  3. Click Import Contacts.

  4. Click Download Addresses Template, then click Make a Copy when prompted. You'll be redirected to Google Sheets.

Next, in Google Sheets follow these steps:

  1. Add all the contacts' information to the empty Sheet.

  2. When you're done, to set the correct link sharing permissions for the Sheet click Share.

  3. In the pop-up, click Advanced.

  4. Under Who Has Access, click Change, then choose On - Anyone with the link.

  5. Next, under Access, click the dropdown menu, then choose Can Edit, then click Save.

  6. Click Done to close the pop-up.

  7. Copy the URL from the browser search bar.

Finally, back in Borderless 360:

  1. Paste the copied link into the Google Drive Link field, then click Validate to finish.

Editing and removing contacts

  1. From the Contacts page, find the contact and click Edit.

  2. Edit the desired information, then click Save.

  3. To remove the contact, click Delete.

Adding receivers' ABN, VAT, and GST numbers

  1. From the Dashboard, choose Settings from the sidebar.

  2. Choose Contacts from the header bar.

  3. Click the Name of the contact(s) you wish to add to.

  4. Add the number to the ABN/VAT/GST Registration Number field, then click Save.

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